Wednesday, June 27, 2007

Meg Goes East - eBay Inc. Expands to Vietnam

The proliferation of eBay.something sites has expanded once again. eBay Inc. has opened up another website in Asia, this time in Vietnam. The Vietnam Net Bridge reports that with this site, eBay hopes "to create export opportunities for Vietnamese businesses and individuals through the global eBay online market." [sounds an awful lot like eBay China].

eBay.vn is live, but many of the links appear to link directly back to the eBay.com site, which makes one wonder if eBay is even finished with the site yet. Being that it seems that many of the links to items link back to a site called eBay Asian Promo (http://ebayasiapromo.com), and also back to eBay.com, my guess is no. The links to items do not, of course, take you directly to that homepage, but rather to listing pages that are hosted under that domain. The listing pages have Vietnamese language in the eBay portion of the listing, but retain their original language in the listing.

The expansion into Asia has some eBay users feeling annoyed. The Asian sites have yet to show that they can generate revenue that is worth the expense, and some of the sites in Asia currently have free listings for the members. ebay Inc. has been criticized for allowing these free listings to then show in the searches of eBay.com in the past - no information yet as to whether or not eBay.vn listing will appear in the US searches or not, or what other eBay.somewhere sites might return search results for eBay.vn listings.

Time will tell if Meg Whitman's push into Asia will be successful. What I cannot figure out though, is why spend the time, money, personnel and capital creating sites that are specifically for export in these non-English speaking countries if the goods listed there will be primarily for export TO English speaking countries. It would seem that the shipping costs would make selling prohibitive for many small sellers - not to mention the language barrier and the assumed apprehension of buyers buying from non-English speaking sellers 8,000 miles away. Large exporters already have avenues of dispersal without eBay and I'm guessing will be unlikely to use eBay to list retail priced individual items. Maybe Meg knows something that the critics of this Asian expansion do not, but last time she thought she knew what she was doing, it ended up costing eBay tens of millions of dollars in China without any benefit whatsoever.

Tuesday, June 26, 2007

Mightybids Listed Site Too Soon on eBay, Misses Listing Sale

Yep, that's right, another sale (or listing special) on eBay.com. June 26th & 27th you can list your items on eBay and save a whopping 15 cents off the price of gallery pictures! Add that to the deep discount in FVF (yes, I'm being sarcastic) and you stand to save up to $.39 per listing on auctions that sell for over $25!! So, get listing!

This sale does not come as a surprise or anything. I did not receive the notice via eBay MyMessages until this morning - quite short notice since the sale has already begun, but a sale of some sort was expected....considering the fourth of July is only a week away. The 4th holiday is a notoriously slow listing time on eBay, and the usual summer listing volume slide really starts to show around that time.

One auction listing that won't be seeing any 39 cent savings is the auction currently running for the sale of the www.mightybids.com auction website and business. That listing is right here. The Canadian online auction company has a reported 100,000 registered members. The site is currently devoid of any auctions while the site is being retooled. The current owners say that the tweeking will be complete and auctions will be up and running before the end of the eBay auction for the company this Sunday.

The owners have gotten one last dig in against eBay before they leave Mightybids for a new business venture by embedding a video in the listing that reminds everyone why sites like Mightybids were started in the first place.


Sunday, June 24, 2007

eBay Inc. Ridding the Site of the Worst Good Sellers

I reported on this the other day...since then, more users have come forward on the eBay Community Forums (some of them violating eBay policy in doing so) to say that they also had their accounts suspended for falling in the bottom 2% of sellers in ratings.

It seems that eBay is suspending sellers based on some type of phantom rating procedure. And it seems to be being done by robots or some other type of software filter. What exact criteria is looked at when suspending the sellers is being speculated by eBay members and their thoughts are that it includes feedback, the star rating system, and buyer complaints. As of yet, eBay has not announced any sort of addition to the User Agreement that gives eBay the authority to suspend users for this "bottom 2%" criteria....and some of the sellers who are being suspended have FB ratings up in the mid-99%'s.

eBay moderators (aka Liveworld representatives when they aren't kicking posts and posters off the eBay community forums) pulled a thread that I posted about the possible negative uses of such a policy. Here is that post:

Anyone Buying From Competitors to Put Them in the Bottom 2%?
firemeg (12 ) View Listings | Report Jun-24-07 10:53 PDT

Just wondering...

I can see the plot playing out now...

You have a competitor selling like items on eBay...

You don't like them, or the competition....

You buy a bunch of items from that person under different IDs....

You leave negative & neutral feedbacks...

You get the items (which you can now resell in your own
inventory)....

You file paypal chargebacks for INR & ISNAD....

Your competition vanishes....poof

It was pulled for "encouraging others to violate eBay policy or user agreement." I guess I have a different definition of encouragement than eBay does.

Anyway, one poster on the eBay boards reported that eBay hinted at this policy at eBay Live by saying that 1% of eBay users create 35% of all the problems on the site. Below are a few threads discussing the subject. I have posted the exact title so that if eBay decides more censorship is in order, you might be able to check Google for a cached page.

Is there a good reason for suspended/limited selling accounts?
Suspended seller read this
Has Ebay's suspension policy gone awry or is it applied fairly?
Will Ebay restore my linked accounts or not?
>5% buyer dissatisfaction

UPDATE: 6/25/07 - here are some more threads that have popped up, I will add to them as I find them. If you find others that I don't have listed, please just leave a comment to this article with the link. Thanks
Random thoughts on ebay's restrictions
SUSPENDED ACCOUNTS FOR DOING NOTHING WRONG?
My selling account suddenly limited
SNPC 14-Day Restricted Account
SNP - Fair Calculation Being Used?
suspended account
eBay Says Neutral = Negative
Selling account suspended- WHAT???? Please Read!!!
Has eBay flipped it's lid?????
Restricted Account Punishing The Sellers! Big eBay Brother
I think Ebay is going to POT ! This Just Can't Be ???